We put our customers at the heart of everything we do and here to support you every step of the way.  If you are have already taken the plunge and become a Chill Tubber we can advise you on how to look after it so you can enjoy it for many years to come.

You can also read the Chill Tub manual for safety advice, troubleshooting and how to operate.  Or take a look at our Frequently Asked Questions for our most asked questions by our customers. If you can’t find what you are looking for then please contact us.

General FAQs

Some of the potential benefits include reducing muscle soreness, improving recovery time, decreasing inflammation and improving circulation.

It’s important to note that Chill Tubs are not suitable for everyone and can be uncomfortable or even dangerous for some individuals. It’s always best to consult with a healthcare professional before starting any new recovery routine.

In addition to physical benefits, the Chill Tub may have mental health benefits. Use of the Chill Tub may help improve your mood and increase mental alertness.

Chill Tubs are suitable for most people, most of the time, however we recommend to take a cautious approach and we would advise that people with reduced mobility, sensory, and/or cognitive abilities only use the Chill Tub if supervised and only if they have the knowledge necessary to use the equipment safely, as well as to understand the dangers arising from improper use.

Tolerance to cold water varies from person to person and we recommend being mindful of gradually building up the duration of use with the Chill Tub and be cautious when using it alone.

Children must be supervised near the Chill Tub to make sure they do not play with the equipment and do not carry out operations to be performed by adults (cleaning cycles/maintenance). Always attach the cover when not in use. Small children are not advised to use the Chill Tub.

Pregnant women should talk to a doctor first, low temperatures are not advised. Anybody under medical care, such as people with heart conditions, diabetes, high or low blood pressure or other health problems must not use the Chill Tub without first consulting their doctor. People with infectious diseases should not use the Chill Tub without first consulting their doctor.

Do not use the Chill Tub after drinking alcohol or taking recreational drugs. The use of alcohol or drugs can greatly increase the risk of fatal hypothermia when using the Chill Tub.

The amount of time you can spend in cold water without suffering from hypothermia is determined by the water temperature, your body size and shape, your level of cold adaptation and your experience, among other factors. Check with your doctor as relevant. Start with safe, short dips of 30 seconds to learn what your limits are. If you begin to feel uncomfortable or you start to shiver, listen to your body, get out and slowly warm up by walking around. If you like, you can check the water temperature before entering the bath, to ensure that it is at temperature that is suitable for your experience in cold exposure. The temperature of the water is displayed as default on the control panel.

Technical Information

Made from stainless steel with a teak top and a black aluminium surround, the Chill Tub looks stylish and is suitable for indoor or outdoor use. Its temperature settings go as low as 3 degrees and it holds up to 400 litres of water. It has a built-in ozonator for clear water plus an insulated cover to help reduce running costs. With an antifreeze function to help prevent the formation of ice or frost on the heat exchanger coils or other components of the system. A hose pipe connection is also available for draining.

Its temperature settings go as low as 3 degrees and it holds up to 400 litres of water.  We don’t recommend setting it to 3 degrees the first time you use it.  You need to gradually build up to this.

The Chill Tub must be plugged directly into an RCD protected circuit on a 13-amp socket or box. Do not use an extension cable to run the Chill Tub, this can be a fire hazard.

The dry weight of the Chill Tub is 125kg.  When the Chill Tub is filled with water it can weigh up to 525kg (this is the weight of the water and the Chill Tub).

Operating your chill tub

The Chill Tub can be placed indoor or outdoor. You need to ensure it is on a flat base and has access to a 13amp electrical supply.

  1. Turn off the power to the Chill Tub before filling/draining and do not turn the power back on until the Chill Tub has been refilled.
  2. Fill the Chill Tub to the desired level. It will take approximately 15-30 minutes to fill, Depending on water pressure
  3. Open the air bleed screw to exhaust air from the filter and pump housing. See page 14 for more information
  4. Switch the power on only when it has been filled. The monitor will flash green, wait for 3-5 mins and it will enter the running state. The default temperature is 3 degrees.
  5. Allow the Chill Tub to get down to the temperature as set on your controller. As the Chill Tub is affected by the environment please turn the machine on 6-12 hours in advance. If the chill tub is set to 3 degrees, it will run the chiller until it reaches this temperature. Once the temperature then reaches 4 degrees it will turn the chiller on and cool to 3 degrees. Where multiple users are using the Chill Tub frequently we recommend adding a Huwa-San silver stabilised hydrogen peroxide.

This is what we recommend as a proven, safe and powerful residual disinfection for Chill Tubs. We do not recommend chlorine products or other salts.

To fill the Chill Tub, simply put a garden hose into it. The tub will be completely filled in approximately 15-30 minutes, depending on water pressure.

We recommend that you replace the water in the Chill Tub every 8-12 weeks depending on user levels and visible water quality. Frequency of water replacement depends on frequency of usage and care taken in maintaining water quality. It will become evident that the water needs changing when the water doesn’t look clear. Drain and re-fill.

  1. Turn off the power to the Chill Tub.
  2. Drain the water using the hose pipe attachment to connect a hose pipe and then open the ball valve to let the water out.
  3. Wipe out the inside of the Chill Tub with a clean cloth to clean any residual dirt or grime. DO NOT use any chemicals such as bathroom cleaner or stainless-steel cleaner.
  4. When it is clean and rinsed, ensure the ball valve is closed. Re-fill using a hose pipe.
  5. Switch the power back on to the Chill Tub and allow the water to get down to the temperature as set by on your controller.

The filter should be replaced every three months. We recommend that you clean the filter every 1-2 weeks depending on usage and check it weekly in case of build up as the Chill Tub runs 24 hours a day. We recommend the Chill Tub filter. Turn off the Chill Tub before cleaning or changing the filter. Please read the Chill Tub manual to see how to change the filter.

We recommend cleaning the Chill Tub with Huwa-San silver stabilised hydrogen peroxide. We do not recommend household cleaning products. During replacement of water, it is an ideal time to clean the stainless steel on the inside of the Chill Tub. This can be done by wiping out the Chill Tub with warm water on a damp cloth or sponge to remove any dirt or grime. When cleaning the services end, the power must be switched off. Stainless steel can be marked permanently if scratched and scraped. It also has a natural grain and any deep cleaning of the steel with abrasive substances (scouring pads and household cleaning liquids) will mark the unit if rubbed hard and in the wrong direction of the grain. This is also not necessary and why we suggest warm water and a sponge with Huwa-San silver stabilised hydrogen peroxide

Turn off the switch or unplug the power supply. Please note that the temperature control display has a memory function, and the next time it is turned on, it directly enters the last set temperature operation. If not in use for a long time, please cut off the power and drain all the water inside the Chill Tub.

Ensure the filter is clean. This should be rinsed every month and changed every 3 months. Check there is a green light is on the ozonator. Change the water if it has become too dirty.

Turn the appliance off for 2 minutes and turn back on, it will reset to 3 degrees Celsius .

Are both vents free of obstacles and walls, they require at least 20cm of space, ideally 30cm?

Make sure that the green light next to refrigeration is on Solid. If there is no light, press the stop button to make the refrigeration unit turn on.

Check, is the compressor running, can you hear a fan, if not then please call us on 01246 559071 and speak to the technical/After Sales team.

If the water looks clean and clear there should be no adverse smells. Run a clean cycle several times. If the water looks murky, drain and change it.

The internal temperature probe is calibrated to within 0.3º +/- There could be an issue with the temperature sensor or PCB board. Call After Sales on 01246 559071.

Ensure there is power to the plug socket you are trying to use. Check the fuse in the plug has not blown. Also check the breaker inside of the control box inside the unit

This is due to an airlock in the pump. In this case, please turn the Chill Tub off, undo the exhaust valve to let out any air, then turn the Chill Tub back on.

It is important that you use the Chill Tabs Sanitiser to chemically treat the water to ensure that it is safe to bathe in. Although the water is cold, bacteria can still be present. Cold temperatures cannot kill germs, but only slow down their growth.

The Chill Tabs sanitiser has been specifically formulated for cold water therapy as they have a fast rate of release with a low percentage of sanitiser.  IMPORTANT – The use of any hot tub/multi-functional tablets is prohibited and will invalidate your warranty, as this may cause problems with the stainless steel structure.  We recommend you only use the Chill Tabs Sanitiser tablets.

We recommend dissolving the Chill Tabs sanitiser tablet in a jug of water before adding to the Chill Tub.

  • Use 1 x Chill Tabs Sanitiser Tablet twice per week.
  • This may need to be more frequent for heavily used Chill Tubs.
  • Ensure you test the water regularly, including before use. Use quality test strips such as AquaSPArkle 4-way

Please read the Chill Tubs manual for more details.

It is important you use the Chill Tabs sanitiser to chemically treat the water.  We recommend dissolving the Chill Tabs sanitiser tablet in a jug of water before adding to the Chill Tub.

  • Use 1 x Chill Tabs Sanitiser Tablet twice per week.
  • This may need to be more frequent for heavily used Chill Tubs.
  • Ensure you test the water regularly, including before use. Use quality test strips such as AquaSPArkle 4-way

Water balance is important in your Chill Tub. In simple terms the Total Alkalinity (TA) is like a buffer and helps to keep the pH stable. Both pH and TA are important in water chemistry.

We recommend you test the pH level using a test strip.  pH is important for a number of reasons including it helps get the most from the Chill Tabs sanitiser, stops the water becoming scale forming (high pH promotes scale formation), stops the water becoming corrosive. We need to keep in in mind that it is cold water with slower bacteria growth and therefore we recommend using the Chill Tabs sanitiser. The correct water balance will have a direct impact on the Chill Tubs longevity and sanitiser effectiveness.  You need to aim for about 7.2 pH.

Warranty Information

Our Chill Tubs warranty provides coverage for defects in workmanship and defects or malfunctions that arise during normal use conditions for a period of 2 years from the date of delivery. With the exception of the insulated top cover and the wooden surfaces which have a warranty of 1 year.

For more detailed information please read the Chill Tubs manual.

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